最近、ある方に勧められて「Die with ZERO」という本を読みました。アメリカの起業家が書いたこの本は、簡単に言えば「人生の終わりにはお金を使いきるべきだ」という内容です。働きすぎて家族との時間を犠牲にするのではなく、若いうちから「経験」にお金と時間を投資し、後悔のない人生を送ろうという主張です。
[From a Dentist in Chiba] Reflections on *Die with ZERO*
Hello, this is Dr. Harada from Harada Dental Clinic in Wakaba Ward, Chiba City.
Recently, I read a book titled *Die with ZERO* recommended to me by an acquaintance. Written by an American entrepreneur, the book’s core message is simple: “Use up your money before you die.” Instead of working excessively and sacrificing precious time with family, it encourages people to invest both money and time into “experiences” from a younger age to live a life with no regrets.
Much of what the author says resonated with me. It’s certainly true that overworking to the point of damaging one’s health or losing time with loved ones defeats the purpose of life. Still, as I read the book, I couldn’t help but think, “This perspective is very American.”
In Japan, we hold different cultural values around work. While I’m not particularly religious, I identify as a Buddhist, attend temples for life events, and visit shrines on New Year’s Day—just like many ordinary Japanese people.
In contrast, Western culture—especially Protestant values—often views labor as a kind of “punishment.” There seems to be an emphasis on working efficiently in short bursts, then finding meaning in one’s personal time and freedom.
I started my dental clinic from scratch. In the early days, I had debts to repay and worked more than 10 hours a day, including weekends. On my days off, I attended seminars and academic meetings to improve my skills and knowledge. There were times I couldn’t attend my child’s school events on Sundays.
But I have zero regrets.
I suppose I could gain more sympathy if I said, “I regret missing those school events.” But I’d rather speak honestly. I have devoted myself wholeheartedly to dentistry, with the desire to support the health and smiles of our community. The progress we’ve made—our patients’ well-being, the bonds with my staff, and the growth of our clinic—are sources of great pride for me.
That said, *Die with ZERO* offers valuable insights into how we view time and money in life. The idea that we should focus less on accumulating wealth and more on creating experiences is one I strongly agree with.
However, I can’t fully endorse the idea of “dying with zero.” Money can be used to support your family, contribute to your community, and leave a legacy for the next generation. And for some of us, working itself is a joy.
To me, work isn’t a punishment—it’s part of my life. I don’t mind thinking about clinic operations after hours or attending conferences on weekends. In fact, these things help me grow and bring happiness to those around me, which I find fulfilling.
Everyone’s values are different. The message of *Die with ZERO* is important and thought-provoking, but it doesn’t invalidate the path I’ve chosen.
Fortunately, I have now found a successor to carry on the clinic’s mission.
At Harada Dental Clinic, we aim to contribute to the beauty, health, and happiness of your family for the next 1,000 years. We strive to offer dental care on par with the best in Sweden and Finland.
If you’re looking for a dentist in Chiba, we’re here to support your journey toward living a healthy, beautiful, and fulfilling life. Maintaining healthy teeth plays a major role in overall life satisfaction. Please feel free to reach out to us anytime.
—
*【来自千叶的牙医分享】阅读《Die with ZERO》后的感想*
大家好，我是千叶市若叶区原田齿科诊所的原田院长。
最近，在朋友的推荐下，我读了一本书，名字叫《Die with ZERO》（中文译为“死时归零”）。这本书由一位美国企业家撰写，核心理念是：“在人生终点时，应该刚好把钱用完。”作者主张不要因为工作过度而牺牲家庭时间，而是要从年轻时起，将时间和金钱投资于“体验”，活出无悔人生。
From a Dentist in Chiba – Discovering Japan’s Global Influence Through Overseas Bookstores
Hello from Harada Dental Clinic in Wakaba Ward, Chiba City.
As a dentist, I often travel overseas several times a year to attend academic conferences and seminars. While the primary purpose is to stay up-to-date with the latest dental knowledge, I’ve recently made it a habit to visit **local bookstores** whenever I go abroad.
Why bookstores? Because they offer a fascinating window into the culture, interests, and trends of each country.
One thing that continues to surprise me is the presence of dedicated **“MANGA” sections** in many major bookstores. Yes—**“MANGA,”** not “comics.” These sections feature Japanese manga titles fully translated into English, often including popular series like *One Piece*, *Naruto*, and *Demon Slayer*.
It’s amazing how Japanese words have become part of the English language.
When I was a student, only a few words like **“kimono”** and **“miso”** were known internationally. Later, **“sushi”** joined the global vocabulary. But now, terms like **“wagyu,” “ramen,” “koi,”** and even **“otaku”** are recognized and used by people around the world.
Take “ramen,” for example—it’s not just considered a kind of noodle soup anymore.
It’s **RAMEN**, a food category of its own.
Likewise, **KOI**, the colorful ornamental fish, has become a word used just as it is in Japanese. The influence of Japanese culture has grown so much that even niche terms have gone global.
Unfortunately, most bookstores don’t allow photography inside, so I can’t share pictures of the manga shelves—but just seeing what books are prominently displayed at the front of the store gives me insight into local trends.
For example, in New York, self-help and mental wellness books are in high demand.
In Paris, philosophy and literature titles seem to draw attention.
These trends reflect the values and priorities of the local population and offer me new perspectives as a healthcare professional.
At Harada Dental Clinic, our mission is not only to provide high-quality dental care but to support long-term wellness and happiness across generations.
By gaining international perspectives and staying curious about global culture, I believe we can offer more compassionate and well-rounded care here in Japan.
So even during business trips abroad, I find moments to reflect on the beauty of human connection—whether it’s through manga, food, or shared values.
We look forward to welcoming you this week with the same energy and passion as always.
Effective and Efficient Study Methods: A Perspective from a Dentist in Chiba
Hello, my name is Mikio Harada from Harada Dental Clinic in Chiba City.
For those involved in healthcare, lifelong learning is a calling.
In today’s rapidly evolving world, where new technologies and knowledge emerge every day, how effectively and efficiently we study directly impacts our clinical practice.
It was during my own journey that I encountered powerful advice from Dr. Kosuke Yasukawa, who holds medical licenses in both Japan and the United States.
In his book, he recommends reducing—or completely eliminating—time spent on social media.
Reading this was a real shock to me.
Since then, I have made a conscious effort to at least refrain from posting on social media and to dedicate more time to learning.
Based on this experience, I would like to share some thoughts on effective and efficient study methods.
1. Shut Out Social Media and Unnecessary Information
For modern people, social media is an incredibly strong temptation.
Many of us have had the experience of opening an app “just for a moment” and then realizing that several minutes—or even hours—have passed.
The first step toward better study habits is information detox.
Some simple ways to start include:
• Temporarily deleting social media apps
• Turning off notifications
• Creating an environment where your smartphone is kept in another room while studying
These small actions alone can significantly improve concentration and the quality of your study time.
2. Set Time Limits for Study Sessions
Thinking “I’ll study for several hours at once” often feels burdensome and leads to procrastination.
A more effective approach is to switch to short, focused sessions.
For example:
• Use a timer to implement a “25 minutes of study → 5 minutes of break” cycle (the Pomodoro Technique)
• Start by setting study sessions to around 15 minutes at a time
Even short sessions, if continued daily, can lead to significant achievements.
3. Focus on Output, Not Just Input
Knowledge does not firmly take root through passive reading or listening alone.
It becomes solid when you actively summarize in your own words or explain to others.
Some practical methods include:
• Summarizing study points briefly in a notebook
• Explaining the material to colleagues or staff members
• Creating your own diagrams or visual charts
Studying with output in mind dramatically enhances both understanding and memory retention.
4. Be Aware of Your “Why”
Maintaining motivation requires a clear sense of purpose.
For example:
• “Acquiring this knowledge will allow me to provide better treatments for my patients.”
• “Mastering this technique will help me explain procedures more confidently.”
By linking your studies to practical and real-world goals, learning transforms from a mere task into a true investment in your future.
⸻
To continue growing each day as a dentist here in Chiba,
I strive to enjoy learning and to provide ever-better care to my patients.
I encourage all of you to start adopting effective and efficient study habits today!
[A Dentist from Chiba Experiences the World] Attending the American Association of Orthodontists (AAO) Meeting!
Hello, I’m Mikio Harada from Harada Dental Clinic, located in Chiba City.
In April 2025, I attended the American Association of Orthodontists (AAO) Annual Session held in Philadelphia, USA.
This conference is one of the largest international gatherings, attracting orthodontists from all over the world.
The venue, the Philadelphia Convention Center, was incredibly vast — about three times the size of Tokyo Dome!
Within this enormous space, lectures were conducted simultaneously across eight different rooms.
All lectures were delivered exclusively in English, with no interpretation into other languages.
Participants needed to listen directly to the English presentations, making it a truly immersive experience in cutting-edge orthodontic knowledge from around the globe.
The primary reason I traveled all the way to Philadelphia to attend AAO was
to experience the latest global trends in orthodontics firsthand and bring those insights back to my patients in Chiba.
One of the most striking themes that stood out during the sessions was the focus on
how expanding the upper jaw can help improve obstructive sleep apnea (OSA).
This trend is something I also noticed last year when I attended the European Orthodontic Society Meeting.
In recent years, there has been a growing emphasis not only on improving dental alignment and occlusion but also on enhancing overall health through orthodontic treatment.
Through orthodontic care, we can help patients breathe more easily, improve their sleep quality, and ultimately enhance their overall quality of life.
I strongly felt once again that this broader, health-focused perspective is spreading worldwide.
I am determined to apply the knowledge and inspiration I gained from this conference to my clinical practice.
Rather than focusing solely on cosmetic orthodontics,
I aim to deliver high-quality, health-supporting orthodontic care to my patients.
I would also like to express my heartfelt gratitude to the team at Harada Dental Clinic, who continued providing excellent care to our patients while I was away.
Moving forward, I will continue looking outward to the world,
while striving to offer dental care that the local community can trust and rely on.
Thank you for your continued support of Harada Dental Clinic!
A Dentist in Chiba Takes the Lead: Nutrition Education by a Registered Dietitian Starting Soon
When you hear “nutrition education at a dental clinic,” you might wonder what the connection is. At first glance, dentistry and diet may seem like separate fields—but in fact, they’re deeply related. Maintaining healthy teeth allows us to chew properly and absorb nutrients effectively, which directly impacts overall health.
With this in mind, our dental clinic in Chiba is preparing to launch a **nutrition education program led by a registered dietitian starting this August**. As part of this initiative, **we plan to welcome a new registered dietitian to our team this April**. Initially, the focus will be on internal training and development to ensure the dietitian becomes fully aligned with our clinic’s philosophy and treatment approach. Therefore, patient education will not begin immediately, but rather after the training phase is complete.
Our goal is to provide personalized dietary guidance that considers each patient’s lifestyle, oral health, and chewing ability—supporting not only dental wellness but long-term general well-being.
Recently, I came across an interesting article about “Happy Hour.” For those unfamiliar, Happy Hour refers to the early evening period—often in Western countries—when bars and restaurants offer discounted beer, wine, and other drinks. Personally, I rarely catch Happy Hour when traveling abroad, but I’ve always been curious about its deeper cultural meaning.
I learned something fascinating: in both the U.S. and Europe, many people visit bars during Happy Hour to enjoy a few cheap drinks **without ordering food**, then head home to cook their own meals. Why? Because dining out is extremely expensive. In cities like New York, even a moderately priced steak dinner can cost ¥30,000 to ¥50,000 per person. Even with higher average salaries in the U.S., spending ¥60,000 to ¥100,000 for a couple at dinner is something reserved for special occasions—not everyday life.
This cultural difference really stood out to me. In many Western households, eating out is considered a luxury, while **daily meals are something prepared at home**. Of course, there are supermarkets and delis overseas, but they don’t offer the same convenient, ready-to-eat meals we find in Japanese convenience stores and supermarkets.
This reminded me how important **self-managed nutrition and eating habits** are in everyday life—and how that connects with our clinic’s upcoming nutrition education efforts.
Through our program, we aim to support patients in making healthier food choices: choosing snacks that don’t promote cavities, preparing meals that encourage proper chewing, and adapting their diets as they age. Our registered dietitian will work closely with each patient to provide advice that’s both practical and easy to apply at home.
Our dental clinic in Chiba isn’t just about fixing teeth—it’s about protecting and enhancing lives through prevention, education, and compassionate care. We believe that **good health starts with good food—and good food starts with the ability to chew well**.
We’re excited about what’s to come, and we hope you’ll look forward to this new chapter with us. If you have any questions about your oral health or future nutrition services, feel free to reach out!
## Chiba Dentist Explains! The Relationship Between Working Memory and Healthy Life Expectancy
Hello,
I am Dr. Harada from Harada Dental Clinic in Chiba City.
I used to play tennis with a one-handed backhand like Federer and Pete Sampras, but to hit stronger shots, I switched to a two-handed backhand. My role model now is Djokovic.
I was shocked when I read a book by a well-known dementia specialist stating that working memory declines by 20% after the age of 50.
Have you ever heard of “working memory”? Working memory refers to the ability to temporarily store and process information. For example, it enables you to remember a phone number long enough to dial it or to understand the flow of a conversation and respond appropriately.
Working memory tends to decline with age, but the rate of decline varies from person to person. By maintaining and actively utilizing working memory, you can improve your quality of life and extend your healthy life expectancy. Today, I would like to discuss the importance of continuing to challenge yourself without setting limits, from the perspective of a dental clinic in Chiba City.
If you do nothing or continue bad lifestyle habits, working memory will continue to decline with age. However, taking proper measures can slow down the rate of decline.
### The Relationship Between Working Memory and Overall Health
A decline in working memory does not just mean “forgetting things more easily”; it can also lead to decreased judgment and planning ability. This can make daily activities more passive and reduce the willingness to take on new challenges.
On the other hand, training working memory helps activate the brain and encourages a more proactive lifestyle. For example, picking up a new hobby or continuing to learn provides beneficial stimulation to the brain and can help prevent cognitive decline.
### The Link Between Oral Health and Working Memory
Did you know that **dental health and brain health are closely connected**? Being able to chew properly promotes blood flow to the brain, which helps maintain cognitive functions, including working memory.
Research has shown that **losing teeth increases the risk of cognitive decline**. This is because the act of chewing stimulates brain activity. Therefore, **maintaining healthy teeth** is an essential factor in preserving working memory.
### Continuing to Challenge Yourself Without Setting Limits
As people age, they often think, “I’m too old for this” or “It’s too late to try something new.” However, this mindset is a missed opportunity. Taking on new challenges stimulates the brain and helps maintain working memory.
For example:
– **Start a new hobby** (playing an instrument, cooking, sports, etc.)
– **Read more books** (especially in genres you don’t usually read)
– **Learn a new language** (starting with simple phrases)
– **Travel to new places** (experiencing new environments stimulates the brain)
Additionally, **regular dental check-ups help maintain oral health and prevent the decline of working memory**.
### Conclusion
Working memory naturally declines with age, but maintaining **good dental health** and continuing **new challenges** can slow this process.
At our dental clinic in Chiba City, we support our patients in **leading a life where they can chew properly and stay healthy**. Oral health is directly linked to brain health, which in turn supports the maintenance of working memory.
Don’t assume that it’s “still okay”—why not start taking action now? By scheduling regular dental check-ups and embracing new challenges, you can lead a healthier and more fulfilling life!
If you are looking for a dental clinic in Chiba City, feel free to consult us.
**How Patients Help Grow a Dental Clinic in Chiba**
For a dental clinic, the relationship with patients is not just about “providing treatment” and “receiving treatment.” In reality, patients play a role in helping the clinic grow and supporting the development of its staff.
For example, consider a restaurant with a new chef. At first, they may struggle with their work, feeling nervous and inexperienced. However, if customers encourage and support them, they gain confidence, improve their skills, and eventually create delicious meals. As the chef grows, the restaurant prospers, and customers enjoy better dining experiences, creating a positive cycle.
The same principle applies to a dental clinic.
⭕️ **The Role of Patients in Supporting Staff Growth**
The staff at a dental clinic continually improve their skills to provide better treatments and services. New dentists, dental hygienists, and receptionists may feel nervous and inexperienced at first. However, when patients warmly support and encourage them, they grow significantly.
For example:
– “Thank you for your thorough explanation. It was very easy to understand.”
– “I could tell you were a bit nervous at first, but your careful and attentive service made me feel at ease.”
– “I noticed your procedures were smoother than last time! You’re improving!”
These words of encouragement help staff build confidence and perform better. Patient support has a major impact on the clinic’s growth.
⭕️ **A Good Clinic Grows with Its Patients**
Dental clinics also grow by listening to patient feedback. Comments about treatment preferences, clinic environment, and service quality provide valuable insights for improvement.
For example:
– “It would be nice to have some magazines in the waiting area.”
– “I’d feel more comfortable if I received more explanation before treatment.”
– “It would help if scheduling appointments were easier.”
By incorporating such feedback, clinics can enhance their services and create a more comfortable experience for patients.
⭕️ **Building a Better Dental Clinic Together**
As a dental clinic in Chiba, we strive to grow alongside our patients. Each staff member works hard to meet patient expectations, and we appreciate the warm support that helps us provide better dental care.
The idea that “patients help grow the clinic” is essential in healthcare. Moving forward, we will continue working together with our patients to build an even better dental clinic.
Dentists in Chiba were prescribing too many antibiotics
Hello
This is Harada from Harada Dental Clinic in Chiba City.
There are only 10 days left in October, but the temperature continues to exceed 25 degrees.
We removed the air conditioner early from one room due to clinic renovation,
but we are managing to beat the heat with an electric fan.
About 20 years ago, many doctors prescribed antibiotics when you had a cold.
Some patients actually actively requested that they be prescribed antibiotics.
In fact, several doctors appeared on a TV program and said that it was meaningful to prescribe antibiotics when you had a cold.
The reason was to prevent pneumonia after catching a cold! ?
I saw their expressions, and I thought they were making a pretty lame excuse.
At the ENT clinic that I sometimes visit now, there is a sign in the waiting room that says, “We do not prescribe antibiotics for colds.”
Antibiotics are effective when you have an infection.
However, prescribing antibiotics unnecessarily is a problem because it can lead to resistance, meaning they no longer work when needed.
In fact, doctors aren’t the only ones prescribing antibiotics unnecessarily.
Dentists used to prescribe antibiotics quite unnecessarily as well.
It has been common practice to prescribe antibiotics even for a minor tooth extraction.
About 20 years ago, I had the opportunity to listen to a lecture by a famous dentist who studied abroad in Sweden.
He said that at the University of Gothenburg in Sweden (the world’s leading university for periodontology),
they do not prescribe antibiotics even for removing sideways wisdom teeth,
because it is much more important to thoroughly clean the inside of the mouth before surgery and disinfect the area around the mouth to reduce the number of bacteria.
This is a natural thing to do.
For example, if you eat with your bare hands after using the toilet, you would normally wash your hands after using the toilet.
You would not normally take an antibiotic with dirty hands to prevent stomach pain caused by infection and then stuff your cheeks with rice balls by hand.
However, it has been common practice for dentists to prescribe a set of antibiotics, painkillers, and stomach medicines after a tooth extraction.
With the recent medicine shortage, one pharmacy has in fact been receiving a large number of penicillin prescriptions from dentists,
and there are reports that some penicillin preparations have run out of stock.
If dentists do prescribe antibiotics, they will only do so to people with diabetes or other conditions that are vulnerable to infection.
Also, unlike painkillers, antibiotics cannot be taken only when you are in pain.
The correct way to take medicine is to finish it off as prescribed.
Are Chiba dentists introducing automatic reception to reduce staff?
Hello
This is Harada from Harada Dental Clinic in Chiba City.
On Friday, October 4th, the temperature exceeded 30 degrees, and I was surprised at what was going to happen, but it finally feels like autumn.
The clinic is currently being renovated, and construction is progressing every day with the aim of reopening in August 2025.
In fact, we are planning to install automatic reception.
Returning patients check in by holding their smartphone app over the machine, and the payment after treatment is also settled by credit card on their own smartphone app.
When I mentioned this to an American teacher in an English conversation lesson the other day, he asked me if the purpose was to reduce staff. I thought that it was a typical American perspective that focuses on money.
Recently, family restaurants such as Gusto and Saizeriya have been implementing automatic payment.
When paying, instead of a staff member, you hold a barcode over the machine and select your payment method from credit card, cash, QR payment, SUICA, etc.
At Gusto, orders are placed through a touch panel, the food is served by a robot, and customers place the food brought by the robot on their table themselves.
Ordering through a touch panel has become the norm even at conveyor-belt sushi restaurants.
I imagine restaurants are also struggling with a labor shortage.
The restaurant itself is busy with families and groups.
However, he lamented that Choshimaru near Chiba Station is different and more like a library.
Most of the customers are on business, or come alone.
They order on the touch panel in front of them, and when the food arrives, they eat in silence, pay, and leave.
Not a word is spoken during this time.
His ideal restaurant might be a typical American restaurant, where a waiter comes to take the order, asks about the food, and when the food arrives, the customer chats with his companions, sometimes with the customer at the next table, and jokes with the waiter when paying.
I’ve made a long introduction, but the reason our clinic has automated reception is not to reduce staff.
The purpose is to reduce the waiting time at reception and the waiting time after treatment to pay.
The idea is to have machines do things that don’t need to be handled by humans.
We use that freed time to explain things to patients and follow up with them.
Reception staff will assist first-time patients.
We use a variety of digital systems for treatment and regular management.
A digital scanner is used to take impressions for mouthpiece orthodontics,
and the Swiss company EMS’ Airflow, which cleans the inside of the mouth, is operated with a cordless foot pedal using Bluetooth, so there is less unnecessary wiring.
The reservation system is linked to electronic medical records, X-ray images, and intraoral photographs.
However, it is humans who perform the treatment and surgery, and it is humans, not robots, who explain things until the patient is satisfied.
This will never be replaced by robots.
In conclusion, we will introduce an automatic reception desk and increase the number of staff.
This will have benefits for both patients and employees.
The benefit for patients is that, as mentioned earlier, waiting times will be shortened.
In fact, on the day I am writing this, eight staff members are on paid leave, and one left early before noon due to a sudden illness in his child. Even so, the number of patients exceeds 120, and the clinic is operating normally.
This is something that would not be possible in a clinic with only 10 staff members.
A big benefit for working people is that you can take paid leave almost as often as you request, and even if you have to take time off suddenly for some reason you don’t have to cause any more trouble to other staff than necessary.
To get more specific, there’s also a rule that says you don’t have to buy souvenirs for staff if you use paid leave to go on a trip.
In fact, many staff members say that the thought of buying souvenirs for 40 people irritates them.
However, at our clinic, such consideration is absolutely unnecessary.
Our stance is that you should enjoy your own time on time off, and that there is no need to be overly considerate of others, so the office doesn’t end up overflowing with souvenirs from local areas.
Some staff members even avoid sugar, wheat, and vegetable oils.
This is how we enjoy providing medical care every day.
>>>>>>>>>>>>>
Les dentistes de Chiba introduisent-ils une réception automatique pour réduire le personnel ?
Bonjour
Je suis Harada de la clinique dentaire Harada de la ville de Chiba.
Le vendredi 4 octobre, la température a dépassé les 30 degrés et j’ai été surpris de ce qui allait se passer, mais on a enfin l’impression que c’est l’automne.
La clinique est actuellement en cours de rénovation et les travaux progressent chaque jour dans le but de rouvrir en août 2025.
En fait, nous prévoyons d’installer une réception automatique.
Les patients qui reviennent s’enregistrent en tenant leur application pour smartphone au-dessus de la machine, et le paiement après le traitement est également réglé par carte de crédit sur leur propre application pour smartphone.
Lorsque j’en ai parlé à un professeur américain lors d’un cours de conversation en anglais l’autre jour, il m’a demandé si le but était de réduire le personnel. J’ai pensé que c’était une perspective américaine typique qui se concentre sur l’argent.
Récemment, des restaurants familiaux tels que Gusto et Saizeriya ont mis en place le paiement automatique.
Au moment de payer, au lieu d’un membre du personnel, vous tenez un code-barres au-dessus de la machine et sélectionnez votre mode de paiement parmi carte de crédit, espèces, paiement par QR code, SUICA, etc.
Chez Gusto, les commandes sont passées via un écran tactile, la nourriture est servie par un robot et les clients placent eux-mêmes la nourriture apportée par le robot sur leur table.
La commande via un écran tactile est devenue la norme, même dans les restaurants de sushis à tapis roulant.
J’imagine que les restaurants sont également aux prises avec une pénurie de main-d’œuvre.
Le restaurant lui-même est très fréquenté par les familles et les groupes.
Cependant, il a déploré que Choshimaru, près de la gare de Chiba, soit différent et ressemble davantage à une bibliothèque.
La plupart des clients sont en déplacement professionnel ou viennent seuls.
Ils commandent sur l’écran tactile devant eux et lorsque la nourriture arrive, ils mangent en silence, paient et partent.
Pas un mot n’est prononcé pendant ce temps.
Son restaurant idéal pourrait être un restaurant américain typique, où un serveur vient prendre la commande, pose des questions sur la nourriture et lorsque la nourriture arrive, le client discute avec ses compagnons, parfois avec le client de la table voisine, et plaisante avec le serveur au moment de payer.
J’ai fait une longue présentation, mais la raison pour laquelle notre clinique a automatisé la réception n’est pas de réduire le personnel.
Le but est de réduire le temps d’attente à la réception et le temps d’attente après le traitement pour payer.
L’idée est de faire en sorte que les machines fassent des choses qui n’ont pas besoin d’être effectuées par des humains.
Nous utilisons ce temps libéré pour expliquer les choses aux patients et assurer le suivi avec eux.
Le personnel de la réception aidera les nouveaux patients.
Nous utilisons différents systèmes numériques pour le traitement et la gestion courante.
Un scanner numérique est utilisé pour prendre les empreintes pour l’orthodontie buccale,
et le Airflow de la société suisse EMS, qui nettoie l’intérieur de la bouche, fonctionne avec une pédale sans fil via Bluetooth, ce qui réduit les câbles inutiles.
Le système de réservation est lié aux dossiers médicaux électroniques, aux images radiographiques et aux photographies intrabuccales.
Cependant, ce sont des humains qui effectuent le traitement et l’opération, et ce sont des humains, et non des robots, qui expliquent les choses jusqu’à ce que le patient soit satisfait.
Ce système ne sera jamais remplacé par des robots.
En conclusion, nous allons mettre en place un bureau d’accueil automatique et augmenter le nombre de personnel.
Cela aura des avantages pour les patients et les employés.
L’avantage pour les patients est que, comme mentionné précédemment, les temps d’attente seront réduits.
En fait, le jour où j’écris ces lignes, huit membres du personnel sont en congé payé et un est parti tôt avant midi en raison d’une maladie soudaine de son enfant. Malgré cela, le nombre de patients dépasse 120 et la clinique fonctionne normalement.
Ce serait impossible dans une clinique avec seulement 10 employés.
Un grand avantage pour les travailleurs est que vous pouvez prendre des congés payés presque aussi souvent que vous le souhaitez, et même si vous devez prendre un congé soudainement pour une raison quelconque, vous n’avez pas à causer plus de problèmes aux autres employés que nécessaire.
Pour être plus précis, il existe également une règle qui stipule que vous n’êtes pas obligé d’acheter des souvenirs pour le personnel si vous utilisez vos congés payés pour partir en voyage.
En fait, de nombreux membres du personnel disent que l’idée d’acheter des souvenirs pour 40 personnes les irrite.
Cependant, dans notre clinique, une telle considération est absolument inutile.
Nous pensons que vous devez profiter de votre temps libre et qu’il n’est pas nécessaire d’être trop prévenant envers les autres, afin que le bureau ne finisse pas par déborder de souvenirs des environs.
Certains membres du personnel évitent même le sucre, le blé et les huiles végétales.
C’est ainsi que nous aimons prodiguer des soins médicaux au quotidien.
